Terms of Service for the Noteable website
Please read these terms and conditions carefully before using the noteable service
What is in these terms?These terms tell you the rules for using EDINA Noteable known as “our Service”.
Who we are and how to contact us
Noteable is a service operated by EDINA at The University of Edinburgh (”We”). We are a charitable body, registered in Scotland, with registration number SC005336 and have our registered office at Old College, South Bridge, Edinburgh EH8 9YL. EDINA is based at Argyle House, 3 Lady Lawson Street, Edinburgh EH3 9DR. Our VAT number is GB 592 9507 00.
To contact us, please email email@example.com or telephone our customer service line on +44 (0)131 650 3302.
By using our service you accept these terms
If you do not agree to these terms, you must not use our Service.
We recommend that you print a copy of these terms for future reference.
There are other terms that may Aaply to you
- Our Accessibility Policy: https://noteable.edina.ac.uk/accessibility/
We may make changes to these terms
These terms are reviewed annually. Every time you wish to use our Service, please check these terms to ensure you understand the terms that apply at that time. These terms were initially compiled in December 2019 and reviewed in October 2021.
We may make changes to our service
We may update and change our Service from time to time to reflect changes to our products, our users’ needs, our business priorities, to accommodate changes in technology or where a change in the law requires us to make changes to the operation of the Service. We will try to give you reasonable notice of any major changes, wherever possible.
Although we will use our reasonable endeavours to make our Service available 24 hours a day, 365 days a year, we do not guarantee that our Service, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Service for business and operational reasons or for scheduled maintenance. We will aim to give you reasonable notice of any such suspension or withdrawal.
Our Service is considered to be available if users can:
- Log into an institutional VLE and be directed to our Service through an LTI (Learning Tool Interoperability) connection
- Launch, run and save a Jupyter notebook to the personal directory
- View and access any associated course files and assignments in the personal directory
- Submit Jupyter notebooks for assessment using the Nbgrader plugin
- Create, release, fetch and autograde student assessments using the Nbgrader plugin
We will use our reasonable endeavours to make our Service available for 99.00% of scheduled uptime.
Scheduled maintenance will be comprised of fewer than 20.8 hours in any consecutive 12-month period.
We offer support for the use of our Service. Our helpdesk will be available to all users from subscribing organisations between 9am and 5pm, Mondays to Fridays. You can contact us by telephone or email, or by any other means we may make available to you from time to time, for example, through online chat facilities. An answerphone will record enquiries when the helpdesk is not staffed.
No Helpdesk cover is provided on days when the University of Edinburgh is closed or as otherwise notified to you in advance.
We will aim to acknowledge all queries within 1 working day. We aim to resolve 90% of all enquires within 5 working days and 99% of all enquires within 20 working days.
Noteable service fees and payment
Our Service is made available to you and to users at your institution upon payment of the subscription fee as advertised. These fees will be reviewed annually and may be updated.
Subscription payments will usually cover a period of 12 months for using our Service. Our Service may be offered on a pro-rata basis upon payment of the appropriate pro-rated fee.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
How you may use our service
We are the owner or the licensee of all intellectual property rights in our Service. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may use our Service for 'Educational Use'. This means use for, or in connection with, teaching, learning, academic and sponsored research and/or private study, at or in connection with a subscribing institution, whether on site, or remotely. It covers use at all levels, including schools, colleges, universities, research councils and other related entities. It covers any activities that a fair minded and reasonable person would consider falls within the spirit and intention of Educational Use.
Our status (and that of any identified contributors) as the creators and/or providers of our Service must always be acknowledged.
We are not responsible for websites we link to
Where our Service contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
We only provide our Service for Educational Use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information
We will only use your personal information as set out in our Privacy Notices: https://noteable.edina.ac.uk/privacy/
Acceptable use: Uploading content to our service
Whenever you make use of a feature that allows you to upload content to our site you must not upload:
- offensive, obscene or indecent images, data or other material, or any data capable of being resolved into obscene or indecent images or material;
- unlawful material, or material that is defamatory, threatening, discriminatory, extremist or which has the potential to radicalise themselves or others;
- material which is subsequently used to facilitate harassment, bullying and/or victimisation;
- material which promotes discrimination on the basis of race, gender, religion or belief, disability, age or sexual orientation;
- material with the intent to defraud or which is likely to deceive;
- material which advocates or promotes any unlawful act;
- material that infringes the intellectual property rights or privacy rights of a third party, or that is in breach of a legal duty owed to another party;
- material which contains any personal data (as defined in any applicable data protection and privacy legislation in force from time to time in the UK, including the UK GDPR or the Data Protection Act 2018); or
- material that brings our Service into disrepute.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to other users within your organisation when using the Service. When you upload content to our Service, you grant us the right to use, store and copy that content and to distribute it and make it available to other users within your organisation.
We also have the right to disclose your identity to any user within your organisation who is claiming that any content posted or uploaded by you to our Service constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our Service if, in our opinion, your post does not comply with the content standards set out above.
You are solely responsible for securing and backing up your content.
In the event that you are in breach of any of the provisions of this Terms of Service, EDINA reserves the right to suspend or disable your access to the Service.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our Service will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our Service. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Rules about linking to our site
You may link to our Service home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, without our prior consent.
You must not establish a link to our site in any website that is not owned by you.
Our Service must not be framed on any other site
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out above under Acceptable Use of Our Service.
If you wish to link to or make any use of content in our Service other than that set out above or in the Data Licences you have agreed to, please contact firstname.lastname@example.org .
Which country's laws apply to any disputes?
Our trade marks are registered
What the Noteable service offers
With Noteable you have:
- computational notebook environments including Python, R in RStudio, and dedicated subject specific notebook environments such as Language and Machine Learning, and a GeoSciences notebook. Contact us for more information on what is available in each environment on Noteable.
- access to 10GB of storage per user by default throughout your subscription.
- 4GB of RAM per user.
- integration into your institutional virtual learning environment (VLE).
User support from EDINA
EDINA will provide a direct line of support for your existing institutional support team, to provide support for technical problems that may arise such as being unable to access the service.
Please note that support should be directed to a subscriber's local support team in the first instance for the following types of query:
- writing code as instructor or student,
- creating assignments as instructor,
- logging in as instructor or student,
- learning design and implementation.
Queries should be directed to a subscriber's local support team in the first instance. EDINA removes itself from a subscriber's development and delivery of institutional teaching and learning content used with the Noteable service.
User support process
Our user support process for queries and incidents consists of three easy steps:
Step 1: Contact us
- Submit a ticket through our online form : https://noteable.edina.ac.uk/contact-us/, or alternatively;
- Email: email@example.com or;
- Call us at: +44 (0)131 650 3302 (during normal business hours 8am to 5pm UK)
Step 2: Troubleshooting
Our team will triage your issue to understand if it is a technical incident and if it is, provide you with step-by-step instructions on how to resolve it. We will also proactively keep you informed about the status of your ticket.
Step 3: Resolution
Once the issue is resolved, we will conduct a post-mortem evaluation and if relevant, provide you with tips and recommendations to mitigate against future occurrences.
Noteable User Support is committed to providing you with the best possible service and welcomes feedback on how we might improve our Service(s) to you.